Frequently Asked Questions 

We recognise that for many people, flying is not something they do everyday and therefore are bound to have lots of questions.

Below are the most commonly asked questions received by Albury Airport customer service staff.

Q: What can I do while I’m visiting Albury?

Answer: Albury Wodonga offers a rich urban life in a fresh country setting. Everything is here, easily accessible, with unexpected discoveries around every corner.
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Q: How long does the flight to the Gold Coast take?

Answer: JETGO operates a nonstop service from Albury to the Gold Coast which takes 1hr and 50mins.
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Q: Am I allowed to bring my dog into the Airport Terminal?

Answer: Only assistant dogs (with a proof of identity document)
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Q: Why can’t circuit training be banned at my local airport?

Answer: Circuit training is the first, vital stage of practical pilot training focused on take-offs and landings.
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Q: Why can’t helicopters be banned from flying over residential areas?

Answer: Helicopters enable services to be provided that are of benefit to communities, including fire fighting, crime prevention, search and rescue, construction and media coverage.
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Q: Why aren’t the noisiest planes banned?

Answer: Australia has one of the most modern, quietest fleet of aircraft in the world.
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Q: Why do the aircraft's engine noises change during flight?

Answer: Aircraft need more power to climb than to descend, in the same way that a car needs more power to go up a hill than down one.
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Q: Why do the flight attendants insist that all window blinds be up for take-off?

Answer: The most critical phases of a flight are the take-off and the landing.
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Q: Why do you sometimes feel tired from flying?

Answer: As the aircraft altitude increases, air pressure decreases.
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Q: Why do you have to get permission to move to a vacant seat?

Answer: The aircraft's speed is calculated by the weight and balance of the aircraft, and many factors need to be considered for a successful take-off.
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Q: When can electronic equipment such as laptops, iPods and mobile phones be used?

Answer: All Personal Electronic Devices (PEDs) must be placed in flight mode inside the departure terminal and must remain in flight mode until inside the arrival terminal.
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Q: Can I buy a ticket/s at the Airport?

Answer: We strongly recommend that you pre-purchase your ticket before arriving at the airport, some of the airlines may allow you to purchase a ticket at the airport using cash or credit card.
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Q: How long before my flight do I have to be at the Airport?

Answer: Generally you need to be there 45 minutes prior to departure.
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Q: I’m flying with Rex/Virgin/Qantas/JETGO. What are their contact numbers?

Answer: Rex 13 17 13, Virgin 13 67 89, Qantas 13 13 13
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Q: How heavy can my bag be?

Answer: Hand luggage: Rex - 7kg, Virgin - 7kg, Qantas - 7kg
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Q: Can I take bottles of wine or other alcohol on the flight?

Answer: Yes you can take a maximum of five litres of unopened alcohol.
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Q: How long does the flight to Sydney take?

Answer: It takes approximately 1 hour and 15 minutes, depending on weather and any air traffic delays.
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Q: How long does the flight to Melbourne take?

Answer: It takes approximately 45 minutes, depending on weather and any air traffic delays.
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Q: How much does the car park cost?

Answer: The first 30 minutes is free for a quick drop off or pick up. Charges then apply.
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Q: Do I have to book a space for the car park?

Answer: No booking is required for the general or covered security car park. There is ample onsite parking available.
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Q: Is there a vehicle height restriction into your car park?

Answer: Yes, the height restriction is 2.75m.
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Q: Is there anywhere I can park for free and is there a time limit?

Answer: There is a five minute drop off/pickup zone outside the terminal building. Otherwise you can park for free for the first 30 minutes in the general car park.
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Q: I’m disabled, do I have to pay for parking?

Answer: Yes, as it is a private commercial car park. Disabled spaces are available at Albury Airport in both the General and Secure car park.
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Q: Is there storage for our baggage?

Answer: There are no storage facilities at the Albury Airport.
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Q: How far is it to Albury from the Airport?

Answer: Albury's CBD is 5.1km from Albury Airport, or a 12 minute drive.
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Q: How far is it to Wodonga from Albury Airport?

Answer: Wodonga's CBD is 10.8km from Albury Airport, or a 14 minute drive.
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Q: Are there taxis at Albury Airport?

Answer: Yes there are. If there are no taxis at the taxi rank, Airport staff can phone one for you.
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Q: Is there a shuttle bus at Albury Airport and is it free?

Answer: Yes, there is a Shuttle Bus Service. It is not a free service.
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Q: Are there hire cars at Albury Airport?

Answer: Yes, there are four car hire companies available at Albury Airport.
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Q: How far away is the Railway Station from Albury Airport?

Answer: The Albury Railway Station is at the corner of Young and Smollett Streets in Albury’s CBD, which is 5.1km from Albury Airport.
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Q: I’m flying in Winter, will I be delayed by fog?

Answer: Unfortunately we can't predict future weather conditions, and Albury is subject to fog during the Winter months.
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Q: My flight is delayed due to fog. When will it lift?

Answer: Unfortunately there is no way we can predict what time the fog will lift.
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Q: Can I fly direct to Canberra?

Answer: We fly to Sydney, Melbourne, Brisbane and the Gold Coast from Albury. 
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Q: How do I go about my pet flying?

Answer: You will need to contact one of the pet transport service providers.
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Q: I need to travel with medicines and medical equipment. What can I take on board?

Answer: You may still carry prescription medicines, medical equipment, baby products and non-prescription medicines that you need for the flight through the screening point.
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Q: What can I take on board?

Answer: Check with your airline first and also make yourself familiar with what you cannot take on-board.
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Q: Can I take food and drinks on the flight?

Answer: Yes you can, but you'll need to be able to seal any opened items so they can pass through the x-ray machine.
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Q: How long does the flight to Brisbane take?

Answer:
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Q: I have a physical disability, can I fly?

Answer:
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Q: Do I have to print out my itinerary from the email my airline sent me?

Answer:
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Q: What I.D. do I show for my baby, as I don’t have photo I.D. for them?

Answer:
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