Hidden disabilities
Creating an accessible place for everyone, means providing every person with a disability the space and assistance they need, when they need it.
Inclusive and accessible for all
AlburyCity's aim is to be a leader in offering an inclusive and accessible community for people to visit, live, work and play. Creating an accessible, safe city for everyone, including our airport, means providing every person with a disability the space and assistance they need, when they need it.
Not every disability shows visual signs - and we understand that travelling can be stressful, particularly if you have a hidden disability that isn't immediately apparent. Hidden disabilities may include conditions such as:
- Mobility
- Mental health
- Learning difficulties
- Speech
- Visual impairments
- Hearing loss
They can also include respiratory and chronic conditions that significantly impact day-to-day life experiences.
To make our airport more inclusive for everyone, we've partnered with Bayley House to launch the Hidden Disabilities Sunflower Scheme – an effective and discreet way for people with hidden disabilities to signal that they may require assistance at events, businesses and on public transport.
People with a hidden disability will be able to pick up wearable products such as lanyards, pins and wrist bands with sunflower symobls for free from locations at our airport and across our city.
Airport team members will also wear the symbol to show that they have completed dedicated training and are able to provide assistance to people with hidden disabilities.
You can pick up a Hidden Disabilities Sunflower product from any of these locations:
- Uiver Café & Bar - Albury Airport
- Albury Airport Enquires Office
- AlburyCity Customer Service
- Albury Visitor Information Centre
- Visitor Information Centre
- LibraryMuseum
- Lavington Library
More AlburyCity venues coming soon.
Terminal sensory map
Helping to navigate your way through our terminal, we've developed a sensory map that identifies low, medium and high sensory areas. This map helps those with hidden disabilities, and sensitivities prepare for crowded areas, additional noise, smells and lights - and also identifies quieter sensory-friendly (green) areas.
For a more detailed map, download below.
Frequently asked questions
Who can wear a Sunflower symbol product?
Anyone with a hidden disability, their carer or a loved one can wear a Sunflower symbol product as a discreet way to show that they have a hidden disability. Our people at AlburyCity have undergone specialised training and can wear a Sunflower symbol to signify they can offer assistance.
How can I get a Sunflower symbol product?
You can collect a Sunflower symbol product from the listed locations at our airport and across our city (subject to availability), 1 item per person or from the Hidden Disabilities online shop.
How much do Sunflower symbol products cost?
Sunflower symbol products are free from the listed locations. You can also purchase a range of Sunflower products from the Hidden Disabilities online shop.
What other ways is AlburyCity creating an accessible city?
AlburyCity Disability Inclusion Action Plan 2022-2026 details actions we have committed to over the coming four years. Our action plan is divided into four focus areas:
- Positive Community Attitudes and Behaviours
- Creating Liveable Communities
- Supporting Access to Meaningful Employment
- Improving Access to Mainstream Services Through Better Systems and Processes
